Last updated: 26 September 2026
1. Introduction
This Privacy Policy explains how Shiv Guru Cargo handles personal information. It covers information we receive through our website, https://shivgurucargo.in/, and through related enquiries and cargo and logistics services.
By using our website or sharing your details with us, you acknowledge the practices described in this policy.
2. Information we collect
We collect the information you choose to give us, and information needed to provide our services.
Contact enquiries. When you use our contact form, we collect:
- your name, mobile number and email address
- the subject of your enquiry
- the shipment type, if you select one
- your message
Quote requests. When you request a quote, we collect:
- your name, phone number and email address
- your company name, if you provide it
- the service you need and the shipment type
- the origin and destination
- the cargo details you describe
Details submitted through these forms are sent to us by email.
Shipment and service details. When we arrange a shipment or service for you, we may collect further details needed for it. These can include pickup and delivery information and the contact details of the people involved.
Tracking. When you use shipment tracking, you enter details such as an AWB number, reference or order ID, mobile number, or LTL / LR number. These details are used to look up and display your shipment’s status.
Communications. When you contact us by phone, WhatsApp or email, we may keep a record of those communications and the information in them.
3. How we use your information
We use your information to:
- respond to your enquiries and questions
- prepare quotations
- arrange and coordinate bookings, pickups, shipments and related services
- communicate with you about your shipment, including updates and support
- provide shipment tracking and help with tracking queries
- provide customer service
- keep business records and carry out administration related to our services
- send relevant marketing and promotional communications, as explained in section 4
4. Marketing communications
We may use the contact details you provide to send information about our services, offers or updates. This may be by WhatsApp, SMS or email.
You won’t necessarily receive every type of message, and how often we contact you may vary.
If you would rather not receive promotional messages, tell us by phone, WhatsApp or email using the details in section 12, and we will stop sending them. You will still receive messages that relate directly to a shipment or service you have booked with us.
5. Sharing information with service providers
We do not sell your personal information.
To arrange or provide a shipment or service, we may need to share relevant details with the parties involved. Depending on the shipment, route and service, these may include:
- transporters or carriers
- airlines or shipping lines
- railway parcel arrangements or lease holders
- delivery or service providers
- customs agents or CHAs
- insurers, where you ask for transit insurance
- other providers needed to complete the service
We share only what is reasonably needed for the relevant shipment or service. Not every party listed receives information for every shipment.
We may also disclose information where required by applicable law, or to respond to lawful requests from authorities.
6. Cookies and third-party features
Our website may use cookies or similar technologies. These may be used for basic website functions, for performance, or for embedded third-party features.
Some pages include features provided by third parties. For example, our Contact page shows a map provided by Google Maps. When such a feature loads or you use it, the third-party provider may receive information from your browser, such as your IP address.
If you follow links from our website to third-party services, such as WhatsApp or map directions, their own terms and privacy practices apply.
You can manage or disable cookies through your browser settings. Some parts of the website may not work as intended if you do.
7. Data retention
Shipment-related records are generally kept for about 6 months to 1 year. Some shipment records may need to be kept longer where this is reasonably required for operational, accounting, legal or compliance purposes.
We keep other personal information only for as long as it is reasonably needed for the purpose it was collected for, or as required by applicable law. This includes enquiries, quote requests and communications.
8. Data security
We take reasonable steps to protect the personal information we hold and to limit access to it.
However, no method of sending or storing information over the internet is completely secure. We cannot guarantee absolute security.
9. Correction and deletion requests
You may contact us to ask us to correct personal information that is inaccurate or incomplete, or to delete your personal information.
We will review your request and act on it where appropriate. We may need to keep some records where they are reasonably required for operational, accounting, legal or compliance purposes. If that applies to your request, we will let you know.
10. External and third-party services
Our website may link to or include content from third-party services, such as maps or messaging platforms. We are not responsible for how those services handle personal information. We encourage you to read their privacy policies.
11. Changes to this Privacy Policy
We may update this Privacy Policy when our website, services or practices change, or where required by applicable law. The latest version will always be available on this page, with the date it was last updated.
12. Contact us
If you have any questions about this Privacy Policy, want to stop promotional messages, or want to request correction or deletion of your information, please contact us:
Shiv Guru Cargo
37 Tank View, Sahar Village, Sahar Road,
Andheri East, Mumbai – 400099
Phone / WhatsApp: +91 98920 00469
Email: csdsgc@gmail.com