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Terms & Conditions
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Terms & Conditions

Please read these terms carefully before using our services.

Last updated: 26 September 2026

1. Introduction and scope

These Terms & Conditions apply when you use the Shiv Guru Cargo website or our cargo and logistics services. “Shiv Guru Cargo”, “we”, “us” and “our” mean Shiv Guru Cargo, Mumbai. “You” and “customer” mean the person or business that requests or uses our services.

We provide these services:

  • air cargo
  • sea cargo
  • train cargo
  • transportation
  • warehousing
  • door-to-door cargo
  • packers and movers
  • e-commerce logistics

We handle personal and commercial shipments within India, and international shipments where applicable.

2. Service requests and booking

You can contact us for a service or a quote through our website, by phone, WhatsApp or email, or in person.

A website enquiry or quote request does not by itself guarantee that a shipment will be accepted. A shipment may go ahead once the required shipment details, service availability and applicable charges are confirmed.

We may ask for more information, or decline a shipment, in cases such as these:

  • the details are incomplete or unclear
  • the goods cannot be carried
  • the route or service is not available
  • the required documents are missing

3. Shipment information and customer responsibility

You are responsible for giving us accurate and complete shipment information. Depending on the shipment, this includes:

  • sender and receiver (consignee) names and contact details
  • pickup and delivery addresses
  • a correct description of the contents
  • quantity, weight and dimensions
  • declared value, where required
  • invoices, commercial documents or other supporting documents, where applicable

Please do not misdescribe the contents or leave any of them out. We rely on the information you provide to plan the shipment and to meet carrier, safety and legal requirements.

If information is incorrect or incomplete, the shipment may face extra charges, delay, inspection, refusal or return. In that case, you may be responsible for the resulting costs where applicable. Where reasonably possible, we will inform you if such an issue arises.

4. Quotes, rates and additional charges

Our quotes are based on the information available when the quote is given. Charges may depend on:

  • actual weight and volumetric (dimensional) weight
  • dimensions
  • route and service mode
  • pickup and delivery requirements
  • handling and any special handling
  • carrier charges
  • duties and taxes, where applicable

GST or other applicable taxes may be included in the quote or charged separately, depending on the quotation and the customer arrangement.

A quote may need to be revised if any of the following changes:

  • the weight, dimensions or cargo description
  • the destination or the service required
  • carrier charges, or applicable duties, taxes or handling costs

A quote may also change if you ask for additional services. If the actual shipment differs from the details given at the quote stage, the final charge may differ from the quote. Where reasonably possible, we will inform you of any change before proceeding.

5. Payment terms

Charges and payment terms are agreed according to the shipment, the service and the customer arrangement. Depending on what is agreed, payment may be due:

  • in advance or at booking
  • before dispatch
  • before or at delivery
  • under agreed account or invoice terms

For new customers, if an agreed payment is still outstanding, we may hold or delay dispatch or delivery of the shipment until the applicable charges are cleared.

Online payment is not currently available through our website. Please pay only by the method and to the details we confirm with you directly.

6. Packing and shipment preparation

Packing or repacking support may be available, depending on the service and the shipment. If you pack the goods yourself, you are responsible for packing that suits the nature, weight and fragility of the items and the mode of transport.

If the packing appears unsuitable, we may advise repacking before the shipment proceeds. Good packing reduces risk, but it cannot rule out damage altogether. Having packing done by us or another provider does not mean damage-free transport is guaranteed.

7. Restricted and prohibited goods

Dangerous, restricted or prohibited goods are not automatically accepted. Whether an item can be carried depends on:

  • applicable law
  • the transport mode and route
  • carrier requirements
  • safety rules
  • the documents available

Some goods cannot be accepted at all. Declaring an item does not by itself mean we can carry it. Please tell us about the nature of your goods before booking.

We may refuse to accept, or to proceed with, a shipment that cannot lawfully, safely or operationally be carried. If such an issue is found after pickup, the next step may depend on applicable law, carrier requirements and the circumstances.

8. Pickup, transit and delivery

Pickup and delivery depend on:

  • the location
  • the service type and route
  • the type of cargo
  • access at the pickup and delivery points
  • operational feasibility

Door-to-door service is offered where applicable. It may not be available for every shipment or location.

Depending on the service, a shipment may be moved by road, air, sea or rail, and may be handled by more than one provider on the way. Delivery is made to the receiver or address given for the shipment, unless other instructions are agreed with us.

9. Transit times and delays

Transit and delivery times are estimates unless a specific written commitment applies to that shipment. Unless a specific written commitment has been agreed for that shipment, we do not guarantee delivery by a particular date or time.

Delays may arise from factors such as:

  • weather and natural events
  • carrier schedules
  • airline operations
  • railway operations
  • shipping-line schedules
  • port congestion
  • customs, government or security checks
  • strikes
  • road or route issues
  • operational disruption
  • incomplete or incorrect shipment information
  • the receiver being unavailable

Where reasonably possible, we will inform you if a shipment is delayed.

10. Third-party carriers and service providers

Depending on the shipment, we may use or coordinate with third-party providers, such as:

  • transporters and other carriers
  • airlines
  • shipping lines
  • railway parcel or lease-holder arrangements
  • delivery providers
  • customs house agents (CHAs)
  • insurers
  • other operational providers

We coordinate shipments with these providers. We do not own every vehicle or carrier used, and our use of a provider does not mean a formal partnership with it. Where relevant, a carrier’s or service provider’s own terms or operational conditions may apply to the part of the shipment it handles.

11. International shipments and customs

For international shipments, the following may depend on the country, destination, commodity, value, shipment type and local rules:

  • customs duties, taxes and import charges
  • permits
  • documents
  • destination requirements

Depending on the shipment and what is agreed, the sender, the customer or the consignee may be responsible for applicable duties, taxes, documents and clearances.

Customs and other government authorities make their own decisions on inspection, clearance, holds and charges. Shiv Guru Cargo does not control those decisions. Where applicable, support through a customs house agent (CHA) can be arranged for customs clearance.

12. Tracking and shipment updates

Shipment status may be shared through our website, on WhatsApp, by phone or through updates from our team. Tracking information depends on data received from carriers and operational systems, so it may not always be real-time or available at every stage. If you need an update, please contact us.

13. Insurance

Shipments are not automatically insured. Where you request it, and where applicable, transit insurance may be arranged or supported through an insurer.

Shiv Guru Cargo is not the insurer. The insurer’s policy terms decide the coverage, exclusions, assessment and settlement of any claim. You may wish to discuss insurance with us before dispatch, particularly for valuable or fragile goods.

14. Loss, damage and compensation

Shiv Guru Cargo does not provide unlimited or full-value compensation for lost or damaged cargo.

If an airline, courier, transporter or other carrier handling the shipment has an applicable liability for loss or damage, any compensation may be subject to:

  • that carrier’s applicable terms and liability limits
  • applicable law

Carrier liability varies by carrier, service and the rules that apply.

If the shipment is insured, any claim is made under the applicable insurance policy. It is subject to the insurer’s terms, assessment and settlement.

We do not guarantee:

  • that a claim will be approved
  • the amount of any claim
  • payment by an insurer
  • compensation from a carrier
  • recovery of the full invoice value or full declared value

If you notice loss or damage, please inform us as soon as possible and keep the packaging and any available evidence. This information may be needed for a carrier or insurance claim.

15. Cancellation and changes to a booking

If you need to cancel or change a booking, please contact us as early as possible. Any cancellation, refund or adjustment, where applicable, will depend on the service stage, the costs already incurred and the terms agreed for that booking.

Changes to the pickup or delivery address, receiver, service or shipment details may affect charges and timelines.

16. Customer availability and failed delivery

Please make sure someone is available at the pickup and delivery points, and that the addresses and contact details provided are correct.

Delivery may not be completed in cases such as:

  • the receiver is not available
  • the address is incorrect or incomplete
  • access is restricted
  • another customer-side or receiver-side issue prevents delivery

In these cases, up to two re-delivery attempts may be made, depending on the service and circumstances. If delivery still cannot be completed, the shipment may be returned. Re-delivery, return and additional handling charges may apply where applicable.

17. Website use

The information on our website is general service information. Services, service areas and website content may change from time to time.

Please use the website only for lawful purposes. Do not misuse it, including by:

  • submitting false information, or someone else’s details without their permission
  • trying to disrupt the website
  • trying to gain unauthorised access to it

18. Changes to services or these Terms

We may update these Terms from time to time to reflect changes in our services, operations or legal requirements. The updated version will be published on this page with a revised date.

19. Contact us

If you have any questions about these Terms or your shipment, please contact us:

Shiv Guru Cargo
37 Tank View, Sahar Village, Sahar Road,
Andheri East, Mumbai – 400099

Phone / WhatsApp: +91 98920 00469
Email: csdsgc@gmail.com